Cottsway Housing Association chose TenantWise to improve its customer service and run more efficiently by moving tenant services online.
The challenge
Cottsway serves tenants across West Oxfordshire and wanted to give them a modern way to manage things for themselves. Any new portal had to connect to Civica Cx, which Cottsway uses for housing management, and to its allpay payment platform.
Our solution
TenantWise gave Cottsway a tenant web portal designed for mobile first, with a mobile app that's easy to use. We connected it to Civica Cx and allpay without disrupting either system, and tenants can now manage their tenancy themselves.
The results
Since launching TenantWise, Cottsway has seen a significant rise in digital usage compared with its previous portal. The team described onboarding as "remarkably smooth", and our support team has answered and resolved their queries quickly.
What Cottsway says
"TenantWise is a key enabler for expanding our digital services. We highly recommend TenantWise to other businesses looking for a reliable and effective customer portal."
Wendy Hardy, Head of Housing, Cottsway Housing Association
Why it worked
The project succeeded because of careful design and dependable features, on a platform that can scale as Cottsway's needs change.
Read the full case study at tenantwise.co.uk/case-studies/cottsway.